Best Auto Repair, Fresno

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Federated Car Care
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CUSTOMER SERVICE

Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us

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    The people in there are very helpful. When you don't know your parts they will help the best they can. Been going there for 5 plus years, good service.

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    Sebring West had the part I needed the next morning. Very helpful, great experience.

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    Really good service department for foreign and domestic vehicles.

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    These guys know their stuff. They're not even in the same town as me but I will drive there to get my parts from now on. They are extremely helpful, and we're very patient with my two daughters who were a little bit hyper. I would recommend anybody trying to buy their parts here first, you won't be disappointed.

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    This is not just a great auto parts store, it's also a great automotive shop with knowledgeable mechanic's there to help with all your needs. Would recommend you give them a try.

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    Great customer service! Priced me at 60.00 less for my parts then what other big chain store competitors priced me. Always my first choice. Shop local and support local business. Thanks Paul.

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    This is my go to place for VW parts and info. Very friendly and very knowledgeable staff.

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    The guys are so full of knowledge and go above and beyond to help. Great place if you have an old VW or Porsche.

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    People here are extremely friendly and give excellent service with well informed employees. Prices are very fair with quality parts. I highly recommend this establishment. I would rate it ten stars if it were possible.

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    We love this place! Wonderful customer service. The employees here are always ready to give their best knowledge and help the best they can.

Call us for service: 559-237-2244

ASE (Automotive Service Excellence)
AAA Approved Auto Repair
BBB Accredited Business